Thank you for shopping at [Your Department Store Name]. We want you to be completely satisfied with your purchase. If you have any questions or concerns about our refund policy, please contact us at [provide contact details].

Resin Products:

• Please note that resin products are non-refundable. Due to the nature of these items, we are unable to accept returns or offer refunds on any resin purchases.

Other Products:

• For all other products, we offer a refund within 30 days of the purchase date. To be eligible for a refund, the item must be unused, in the same condition that you received it, and in its original packaging.

Valid Reasons for Refund:

• We accept refunds for valid reasons such as:
  • Product defects or damage during shipping.
  • Incorrect items received.
  • Change of mind for eligible products (excluding resin items).

Refund Process:

• To initiate a refund, please contact our customer service team with your order number and details of the issue (info@yorkplusdevelopment.com).
• Once your refund request is approved, you will receive instructions on how to return the item.
• After the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Non-Refundable Items:

• Apart from resin products, certain items may not be eligible for refunds due to hygiene reasons or specific characteristics. These may include but are not limited to:
  • Personal care products
  • Consumables
  • Customized or personalized items

Shipping Costs:

• Please note that shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped, product defects).

Refund Timeframe:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.

Contact Us:

• If you have any questions about our refund policy, please contact us at info@yorkplusdevelopment.com